This Return, Refund & Replacement Policy (“Policy”) applies to purchases made through youfirstdaily.com
It explains how to report an issue with an order and how return, replacement and refund requests are handled.
Our soaps and other personal-care products are supplied with hygiene and product-safety considerations in mind. We therefore limit returns for preference or change-of-mind reasons, while continuing to consider genuine complaints and consumer rights available under applicable law.
1. When You May Request a Return, Replacement or Refund
Please contact us if any of the following applies to your order:
● The product arrived damaged or was damaged in transit.
● You received a product different from the product you ordered.
● One or more items are missing from the delivered order.
● The product has a manufacturing defect or another verified product-related issue.
● The product is materially different from its description on the website.
Claims for transit damage, incorrect products or missing items must be reported within 48 hours of delivery. Claims for a manufacturing defect, a product materially different from its description, or an adverse reaction may be reported within 3 days of delivery.
2. Hygiene and Product Condition
For hygiene and safety reasons, we generally do not accept returns merely because a customer has changed their mind, selected the wrong item or does not prefer the fragrance, color, texture, shape or appearance of a product that was supplied as described.
Opened, used, wet or tampered personal-care products are not eligible for a preference-based return or exchange. However, we will assess complaints involving a defect, damage, incorrect supply, misdescription or another issue covered by applicable law on their merits. Nothing in this section excludes rights that cannot lawfully be excluded.
Where we ask for a product to be returned, please keep it, along with its original packaging, in a reasonable condition until we provide instructions. Do not send any item back before we confirm the return method and address.
3. Evidence and Unboxing Video
For claims of transit damage, incorrect product or missing items, an unboxing video is mandatory and is the only evidence we accept. The video must be continuous and uncut and must show the sealed parcel, the shipping label, the opening of the package and all items received. Claims in these categories without such a video will not be accepted. For other claims (such as a manufacturing defect or misdescription), we will consider clear photographs and other reasonable evidence.
4. How to Raise a Request
Email your request to: youdailyfirst@gmail.com
Please include, as applicable:
● Order number and date of delivery
● Your name and the mobile number or email address used for the order
● A brief description of the issue and the resolution requested
● Clear photographs of the product and its packaging
● Photographs of the shipping label and outer parcel
● Unboxing video (mandatory for transit damage, incorrect product or missing item claims)
Please retain the product and packaging until your request is resolved. Do not dispatch a return unless and until we provide instructions. We may request further reasonable information needed to assess the complaint.
5. Review and Resolution
We will review the information provided and may ask follow-up questions. Depending on the circumstances and applicable law, the resolution may include a replacement, a refund for the affected item, or another suitable remedy. If we ask for the product to be returned, we will confirm the method and address in advance. Where we agree to accept a return because you did not like the product or changed your mind, the product must be unused, unopened and in original sealed packaging and you will bear the shipping charges for sending it back.
6. Refund Method and Processing
If a refund is approved, we will ordinarily initiate it to the original payment method. If that is not reasonably possible, we may contact you to arrange another lawful method.
We aim to initiate approved refunds within 7 business days after we receive the returned item, unless the nature of the case or applicable requirements call for a different timeline. The time for the credit to appear in your account may depend on your bank, card issuer, payment gateway or payment service provider. We will share any available refund reference or status information where appropriate.
For COD orders, refunds will be made by bank transfer or UPI to the details you provide.
7. Damaged, Incorrect or Missing Items
Please notify us as soon as possible, preferably within 48 hours of delivery, if your parcel is damaged, contains an incorrect product or is missing an item. Please provide the order details and the evidence required under section 3.. Subject to verification and applicable law, we may arrange a replacement, refund for the affected item or another suitable resolution.
8. Damage After Delivery
We may not be able to provide a remedy for damage caused after delivery by misuse, improper storage, exposure to excessive moisture or heat, failure to follow product instructions, or other circumstances unrelated to a product defect or our handling. This does not limit any rights a consumer may have where the evidence establishes a defect or another legally actionable issue.
9. Undelivered, Refused or Returned-to-Origin Orders
If an order cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept delivery or another customer-attributable reason, we will review the circumstances before deciding whether a refund is due. Any deduction for shipping, return-to-origin or other charges will be made only where applicable and clearly disclosed. We will not apply a deduction that is prohibited by applicable law.
If an order is not delivered for reasons attributable to us or our delivery arrangements, please contact us so that we can investigate and provide an appropriate resolution under applicable law.
10. Change of Mind and Non-Returnable Requests
Where the product supplied is correct, unused and as described, we generally do not accept returns solely for change of mind, fragrance or appearance preference, or ordering the wrong product. Used or opened products are generally not accepted for preference-based returns because of hygiene considerations. These limits do not apply where a return, replacement, refund or other remedy is required by applicable law.
Requests for transit damage, incorrect product or missing items made after 48 hours of delivery will not be accepted. Other claims are subject to the periods in Section 1.
11. Contact and Grievances
For return, refund or replacement assistance:
You First
Email: youdailyfirst@gmail.com
Contact Number: +91-7827802699
Website: youfirstdaily.com
Working Hours: Monday to Saturday, 10 AM to 6:00 PM
We will acknowledge complaints within 48 hours and resolve them within one month of receipt.
12. Applicable Law and Policy Updates
This Policy is intended to be read consistently with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended and in force from time to time, and other applicable Indian laws. Nothing in this Policy is intended to waive, exclude or restrict any consumer right or remedy that cannot lawfully be waived, excluded or restricted.
We may update this Policy to reflect changes in our products, operations or legal requirements. The version displayed on the Website at the time of purchase will be relevant, subject to applicable law.