Shipping Policy

This Shipping Policy explains how and when You First delivers orders placed on https://youfirstdaily.com. It should be read with our Terms & Conditions, Return, Refund & Replacement Policy and Cancellation Policy.

1. Where We Ship

We currently ship within India only, to pin codes serviceable by the courier services we use. You can check whether your pin code is serviceable at checkout. We do not ship internationally at this time.

2. Dispatch Time

Orders are usually dispatched within 2 working days of order confirmation. Orders placed on Sundays or public holidays are processed on the next business day. Business days are Monday to Saturday, excluding public holidays.

3. Estimated Delivery Times

After dispatch, estimated delivery times are:

  • Delhi NCR and metro cities: 3–5 working days
  • Rest of India, including the North-East, Jammu & Kashmir, Ladakh, island territories and remote areas: 4–15 working days

These timelines are estimates, not guarantees. Delivery may be delayed by courier operations, weather, public holidays, local restrictions or other circumstances beyond our reasonable control. If your order is significantly delayed, please contact us.

4. Shipping Charges

Shipping charges, if any, are shown at checkout before you pay and are included in the total order value.

5. Payment

All orders are prepaid through the payment methods shown at checkout. We do not offer Cash on Delivery (COD).

6. Couriers and Tracking

We do not use a single fixed courier partner. Each order is shipped through a reputed courier service chosen for that order. Once your order is dispatched, we will email you the courier name and tracking details so you can follow your shipment.

7. Delivery Address and Failed Deliveries

Please make sure your shipping address and pin code are complete and correct. We cannot change the address after dispatch. If a delivery fails because of an incorrect address, repeated unsuccessful attempts or refusal, the order may be returned to us. Such cases are handled under Section 9 of our Return, Refund & Replacement Policy.

8. Damaged, Missing or Tampered Parcels

If your parcel looks damaged or tampered with, please photograph it before opening and, where possible, record an unboxing video. Report any damaged, missing or incorrect items to youdailyfirst@gmail.com, preferably within 3 days of delivery, as set out in our Return, Refund & Replacement Policy.

9. Your Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable Indian law.

10. Contact and Grievances

If your concern is not resolved, you may contact our Grievance Officer:

  • Grievance Officer: Saloni Sharma
  • Designation: Proprietor, You First
  • Email: youdailyfirst@gmail.com
  • Postal address: 1/11953, M-83, Uldhanpur, Naveen Shahdara, Delhi 110032, India
  • Working hours: Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays)

We will acknowledge your complaint within 48 hours of receipt and aim to resolve it within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020. Complaints relating to personal data are handled in the same way, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under it.