Refund policy

Last updated: 2 November 2026

This Return, Refund & Replacement Policy (“Policy”) applies to purchases made through youfirstdaily.com.

It explains how to report an issue with an order and how return, replacement and refund requests are handled.

Our soaps and other personal-care products are supplied with hygiene and product-safety considerations in mind. We therefore limit returns for preference or change-of-mind reasons, while continuing to consider genuine complaints and consumer rights available under applicable law.

1. When You May Request a Return, Replacement or Refund

Please contact us if any of the following applies to your order:

  • The product arrived damaged or was damaged in transit.
  • You received a product different from the product you ordered.
  • One or more items are missing from the delivered order.
  • The product has a manufacturing defect or another verified product-related issue.
  • The product is materially different from its description on the Website.

Please report the issue as soon as reasonably possible and, where practicable, within 3 days of delivery so that we can investigate promptly. This requested reporting period does not remove or restrict any rights or remedies that a consumer may have under applicable law.

2. Hygiene and Product Condition

For hygiene and safety reasons, we generally do not accept returns merely because a customer has changed their mind, selected the wrong item, or does not prefer the fragrance, colour, texture, shape or appearance of a product that was supplied as described.

Opened, used, wet or tampered-with soaps and personal-care products are generally not eligible for a preference-based return or exchange. However, we will assess complaints involving a defect, damage, incorrect supply, misdescription or another issue covered by applicable law on their merits. Nothing in this section excludes rights that cannot lawfully be excluded.

Where we ask for a product to be returned, please keep it, along with its original packaging, in a reasonable condition until we provide instructions. Do not send any item back before we confirm the return method and address. Where we ask for a product to be returned, you will need to ship it back to the address we provide, at your own cost and through a courier of your choice. We recommend a trackable service and keeping the receipt, as we cannot be responsible for return parcels lost in transit before they reach us.

3. Evidence and Unboxing Video

We recommend recording an unboxing video showing the sealed parcel, shipping label, opening of the package and the items received. This can help us assess reports of transit damage, missing items, tampering or incorrect products.

We may ask for the video as supporting evidence. If you do not have one, you may provide other reasonable evidence, such as photographs of the product, outer packaging, shipping label and any visible damage. The absence of an unboxing video alone will not automatically prevent us from considering a genuine complaint.

4. How to Raise a Request

Email your request to: youdailyfirst@gmail.com

Please include, where available:

  • Order number and date of delivery
  • Your name and the email address used for the order
  • A brief description of the issue and the resolution requested
  • Clear photographs of the product and its packaging
  • Photographs of the shipping label and outer parcel
  • An unboxing video, if available

Please retain the product and packaging until your request is resolved. Do not dispatch a return unless and until we provide instructions. We may request further reasonable information needed to assess the complaint.

5. Review and Resolution

We will review the information provided and may ask follow-up questions or inspect the product where reasonably necessary. Depending on the circumstances and applicable law, the resolution may include a replacement, refund for the affected item, refund of relevant delivery charges, or another appropriate remedy.

A request will not be rejected solely because the product is a personal-care item or because an unboxing video is unavailable. We will consider the nature of the complaint, the available evidence and the consumer rights applicable to the transaction.

6. Refund Method and Processing

If a refund is approved, we will ordinarily initiate it to the original payment method. If that is not reasonably possible, we may contact you to arrange another lawful method.

We aim to initiate approved refunds within 7 business days after approval, unless the nature of the case or applicable requirements call for a different timeline. The time for the credit to appear in your account may depend on your bank, card issuer, payment gateway or payment service provider. We will share any available refund reference or status information where appropriate.

7. Damaged, Incorrect or Missing Items

Please notify us as soon as possible, preferably within 3 days of delivery, if your parcel is damaged, contains an incorrect product or is missing an item. Please provide the order details and available evidence described above. Subject to verification and applicable law, we may arrange a replacement, refund for the affected item, or another suitable resolution.

8. Damage After Delivery

We may not be able to provide a remedy for damage caused after delivery by misuse, improper storage, exposure to excessive moisture or heat, failure to follow product instructions, or other circumstances unrelated to a product defect or our handling. This does not limit any rights a consumer may have where the evidence establishes a defect or another legally actionable issue.

9. Undelivered, Refused or Returned-to-Origin Orders

If an order cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept delivery or another customer-attributable reason, we will review the circumstances before deciding whether a refund is due. Any deduction for shipping, return-to-origin or other charges will be made only where lawful, reasonable, actually applicable and adequately disclosed. We will not apply a deduction that is prohibited by applicable law.

If an order is not delivered for reasons attributable to us or our delivery arrangements, please contact us so that we can investigate and provide an appropriate resolution under applicable law.

10. Change of Mind and Non-Returnable Requests

Where the product supplied is correct, unused and as described, we generally do not accept returns solely for change of mind, fragrance or appearance preference, or ordering the wrong product. Used or opened products are generally not accepted for preference-based returns because of hygiene considerations. These limits do not apply where a return, replacement, refund or other remedy is required by applicable law.

Requests made after the suggested 3-day reporting period may take additional review. The period is intended to help us investigate quickly and is not a waiver of any statutory consumer rights.

11. Contact and Grievances

For return, refund or replacement assistance, email youdailyfirst@gmail.com. Our seller details are:

If your concern is not resolved, you may contact our Grievance Officer:

  • Grievance Officer: Saloni Sharma
  • Designation: Proprietor, You First
  • Email: youdailyfirst@gmail.com
  • Postal address: 1/11953, M-83, Uldhanpur, Naveen Shahdara, Delhi 110032, India
  • Working hours: Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays)

We will acknowledge your complaint within 48 hours of receipt and aim to resolve it within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020. Complaints relating to personal data are handled in the same way, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under it.

For order cancellations before dispatch, please see our Cancellation Policy.

12. Applicable Law and Policy Updates

This Policy is intended to be read consistently with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended and in force from time to time, and other applicable Indian laws. Nothing in this Policy is intended to waive, exclude or restrict any consumer right or remedy that cannot lawfully be waived, excluded or restricted.

We may update this Policy to reflect changes in our products, operations or legal requirements. The version displayed on the Website at the time of purchase will be relevant, subject to applicable law.