Welcome to You First. These Terms & Conditions (“Terms”) govern your access to and use of our website, online store and the purchase of all personal-care products offered under the You First brand.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.
1. Business Information
The website and products are operated by:
Brand Name: You First
Registered/Principal Business Address: 1/11953, Naveen Shahdara, Delhi 110032
Email: youdailyfirst@gmail.com
Phone: +91-7827802699
For any questions regarding these Terms, please contact us using the details above.
2. Eligibility
By using this website, you confirm that you are legally competent to enter into a binding contract under applicable Indian law. If you are under 18 years of age, you may use the website only with the involvement and supervision of a parent or legal guardian, where legally permissible.
You agree to provide accurate, complete and current information when placing an order or contacting us.
3. Products and Product Information
You First offers personal care products as may be listed on the website from time to time.
We make reasonable efforts to display accurate product descriptions, ingredients, weights, prices, photographs and other relevant information. However:
● Product colors and appearance may vary slightly due to photography, lighting and screen settings.
● Natural ingredients may exhibit minor variations in color, fragrance or texture, where applicable.
● Product descriptions, ingredient lists, directions for use, warnings and declared quantities should be reviewed before purchase.
● Product benefits and claims are intended to reflect the product's stated characteristics and must not be interpreted as a guarantee of a particular result for every customer.
● Nothing in these Terms excludes any legally required product information, safety obligations or consumer rights.
4. Orders and Order Acceptance
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation email or message acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.
We reserve the right to cancel or decline an order for legitimate reasons, including:
● Product unavailability or stock discrepancies.
● Incorrect pricing or listing errors.
● Suspected fraudulent, unauthorised or abusive transactions.
● Incomplete or inaccurate delivery information.
● Delivery restrictions or other genuine operational constraints.
● If an order is cancelled after payment has been received, the amount paid for the cancelled order will be refunded in accordance with applicable law and our Refund Policy.
We will communicate material order cancellations or changes to the customer through the available contact details.
5. Prices, Taxes and Payment
All product prices will be displayed in Indian Rupees (INR), unless expressly stated otherwise.
Applicable taxes, shipping charges, discounts and other mandatory charges will be disclosed at checkout, as required by law.
We accept the payment methods displayed on our website, which may include UPI, debit cards, credit cards, net banking and other supported payment methods.
By submitting payment details, you confirm that you are authorized to use the selected payment method.
You First does not intentionally collect or store complete card details where payments are processed by a third-party payment service provider. Payment processing is subject to the applicable provider's terms and security practices.
If a payment fails, is duplicated or is debited without a corresponding confirmed order, please contact our customer support team.
6. Shipping and Delivery
Orders will be shipped to serviceable locations within the delivery areas specified on the website.
Estimated delivery timelines are indicative and may vary due to the delivery location, courier operations, weather, public holidays or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate shipping address, contact number and other information necessary for delivery.
If a shipment is delayed, lost, damaged or incorrectly delivered, please contact us promptly with your order number and relevant details.
Any shipping, cancellation, refund or replacement rights available under applicable law will remain unaffected by this clause.
Please refer to our separate Shipping Policy for further details.
7. Cancellation, Returns, Refunds and Replacements
Order cancellations, returns, refunds and replacements will be governed by our separate Return & Refund Policy, which forms part of these Terms.
Because soaps and personal-care products may come into contact with the skin, returns of opened or used products may be restricted for genuine hygiene and safety reasons, subject to applicable law.
Depending on the circumstances and our published policy, eligible cases may include:
● Products received in a damaged condition.
● Incorrect products delivered.
● Missing items or quantity discrepancies.
● Defective products or products that do not conform to their description.
● Other circumstances for which a refund, replacement, or remedy is required by law.
Customers should report delivery-related issues promptly and provide reasonable supporting evidence, such as unboxing video of the product and packaging, where appropriate.
No provision of these Terms shall be interpreted as excluding a consumer's statutory rights or permitting us to refuse a remedy required under applicable law.
8. Safe Use of Soap and Personal-Care Products
Customers should read the product label, ingredients, directions for use and warnings before using any You First product.
Unless the product label specifically states otherwise:
● Avoid contact with the eyes and other sensitive areas.
● Do not ingest the product.
● Discontinue use if irritation, redness, itching, or another adverse reaction occurs.
● Seek appropriate medical advice if a reaction is severe or persistent.
● Store the product according to its label instructions and keep it away from children where necessary.
● Customers should check the ingredient list for any known sensitivities or allergies before use.
Individual skin types and reactions vary. Product information is not a substitute for professional medical advice, diagnosis, or treatment.
These precautions do not limit our responsibility for defective, unsafe, mislabelled or non-compliant products where liability arises under applicable law.
9. Offers, Discounts and Promotional Codes
From time to time, You First may offer promotional discounts, coupon codes, bundles, or other promotional benefits.
Unless otherwise stated in the relevant offer:
● Promotions are valid only during the specified period.
● Certain offers may apply only to eligible products or minimum order values.
● Promotional codes must be applied in accordance with their stated conditions.
● Offers cannot be exchanged for cash unless expressly permitted.
● Promotional benefits cannot be used for fraudulent or abusive purposes.
● All material conditions and restrictions applicable to a promotion will be disclosed clearly. Nothing in this clause permits misleading pricing practices or the denial of consumer rights.
10. Intellectual Property
All intellectual property displayed on the website, including the You First name, logos, product photographs, designs, graphics, text, website content and other original materials, is owned by You First.
You may access and use the website for personal, lawful, non-commercial purposes.
You must not copy, reproduce, distribute, modify, commercially exploit, or use our intellectual property without prior written permission, except where permitted by law.
11. Website Use and Prohibited Activities
You agree not to:
● Use the website for unlawful, fraudulent, or deceptive activities.
● Submit false, misleading, or unauthorised order information.
● Attempt to interfere with website operations, security, or functionality.
● Introduce malicious software or attempt unauthorised access to our systems.
● Copy or scrape website content in violation of applicable law or our legitimate rights.
● Misuse promotions, payment systems, or customer support facilities.
We may take reasonable and lawful measures to investigate and prevent misuse of the website.
12. Third-Party Services and Links
Our website may use third-party services for payment processing, logistics, analytics, customer communications or other operational purposes.
External websites and services may be governed by their own terms and privacy policies. You First is not responsible for the independent content or practices of third parties, except to the extent responsibility is imposed on us under applicable law.
13. Privacy and Personal Information
Your personal information will be collected, used, stored and processed in accordance with our Privacy Policy and applicable Indian data-protection laws.
Information may be used, as applicable, to process orders, arrange delivery, provide customer support, handle returns and refunds, prevent fraud, meet legal obligations, and communicate relevant service updates.
We will handle personal information in accordance with applicable legal requirements and the disclosures made in our Privacy Policy.
14. Product Availability and Website Accuracy
We make reasonable efforts to keep product listings, pricing, inventory and other website information accurate and current.
Occasionally, technical errors, typographical mistakes, stock discrepancies or temporary service interruptions may occur.
Where an error materially affects an order, we will take reasonable steps to notify the customer and provide an appropriate resolution in accordance with applicable law.
We do not guarantee uninterrupted or error-free website access at all times.
15. Limitation of Liability
To the extent permitted by applicable law, You First shall not be liable for indirect or consequential losses arising solely from the customer's misuse of the website or circumstances beyond our reasonable control.
Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted, including applicable statutory consumer remedies, liability arising from defective or unsafe products, or any other non-excludable legal obligation.
Customers retain all rights available to them under applicable Indian law.
16. Indemnity
To the extent permitted by law, you agree to be responsible for losses or claims directly arising from your unlawful use of the website, fraud or wilful violation of these Terms or the rights of others.
This clause does not require you to indemnify You First for our own unlawful conduct, negligence, statutory violations or obligations that cannot legally be transferred to a customer.
17. Suspension or Termination of Access
We may restrict or suspend access to the website where reasonably necessary to address fraud, security threats, unlawful activities or material misuse.
Any such action will be proportionate to the circumstances and consistent with applicable law. It will not extinguish rights or obligations relating to orders already placed or consumer remedies available under law.
18. Grievance Redressal
We are committed to addressing customer complaints fairly and promptly.
Customer Support and Grievance Contact
Name/Designation: Saloni Sharma
Email: youdailyfirst@gmail.com
Phone: +91-7827802699
Postal Address: 1/11953 Naveen Shahdara, Delhi 110032
Working Hours: Monday to Saturday, 10 AM to 6:00 PM
Please include your order number, contact details and a description of the issue when submitting a complaint.
We will acknowledge and address complaints within the time limits prescribed under applicable law, including the applicable requirements of the Consumer Protection (E-Commerce) Rules, 2020.
Consumers may also pursue remedies available through the appropriate consumer grievance mechanisms under Indian law.
19. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of India.
Any dispute arising from the use of the website or the purchase of products shall be addressed in accordance with applicable Indian law.
Nothing in these Terms prevents a consumer from approaching a competent Consumer Commission or another authority where such access is available under law. No jurisdiction clause shall unlawfully restrict a consumer's statutory rights.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business operations, website features, products, or applicable legal requirements.
The revised version will be published on this page with an updated effective date or last-updated date.
Changes will apply prospectively as required by law. Any order already placed will be handled in accordance with the applicable terms and legal requirements.
21. Severability
If any provision of these Terms is found invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent legally permissible.
22. Entire Agreement
These Terms, together with the Privacy Policy, Shipping Policy, Return & Refund Policy, and other policies expressly incorporated into them, govern the use of our website and purchases made through it.
If a provision conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail.
23. Contact Us
For questions, complaints, or assistance regarding these Terms or your order, please contact:
You First
Name/Designation: Saloni Sharma
Email: youdailyfirst@gmail.com
Phone: +91-7827802699
Postal Address: 1/11953 Naveen Shahdara, Delhi 110032
Working Hours: Monday to Saturday, 10 AM to 6:00 PM
Thank you for choosing You First.